Terms of service
Welcome to S19 Skin. These Terms of Service govern your use of s19skin.com and your purchase of products through our website. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.
1. About Our Website
The website s19skin.com is operated by S19 Skin. We offer skincare and related personal care products through our online store.
For any questions, concerns, or assistance regarding our products or services, you may contact us using the details below:
- Website: s19skin.com
- Phone: +91 70324 10019
- Email: care@s19skin.com
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws. If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these terms on their behalf.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications, and other information displayed on our website are accurate and up to date.
However, product images may vary slightly from the actual product due to differences in screen displays, lighting, packaging updates, or manufacturing changes.
We reserve the right to correct errors, update product information, modify product availability, or discontinue products at any time without prior notice.
4. Product Usage
Customers are responsible for reading and following the product instructions, directions for use, warnings, and precautions provided on the product packaging or website.
Products should only be used for their intended purpose. If you have known allergies, sensitivities, or specific concerns regarding the use of a product, please review the ingredients carefully and consult an appropriate professional before use.
5. Orders and Acceptance
When you place an order through our website, you are making a request to purchase the selected products. An order confirmation does not necessarily constitute final acceptance of the order.
We reserve the right to accept, decline, cancel, or limit an order for any reason, including product availability, pricing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to our refund policy.
6. Pricing and Payments
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices, offers, discounts, taxes, and other charges may be changed or updated from time to time without prior notice.
You agree to provide accurate and complete payment and billing information when placing an order. Payments are processed through the payment methods available at checkout.
7. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations. A COD handling fee of ₹150 may apply to orders placed using the Cash on Delivery payment option.
COD availability may vary depending on the delivery location, order value, product availability, and other applicable conditions.
8. Shipping and Delivery
We currently ship orders within India. Delivery timelines may vary depending on the delivery location, courier service, product availability, and other circumstances beyond our control.
We are not responsible for delays caused by courier partners, incorrect or incomplete delivery information provided by the customer, natural events, public holidays, or other circumstances beyond our reasonable control.
For complete information about shipping charges, delivery timelines, and other shipping conditions, please refer to our Shipping Policy.
9. Returns, Refunds and Cancellations
Returns, refunds, replacements, and order cancellations are subject to our applicable Return and Refund Policy.
Customers are encouraged to review the Return and Refund Policy before placing an order.
10. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.
You agree to provide accurate, current, and complete information when creating or updating your account.
11. User Responsibilities
You agree not to use our website:
- For any unlawful or fraudulent purpose.
- To violate any applicable law or regulation.
- To interfere with or disrupt the operation of the website.
- To attempt to gain unauthorized access to our systems or data.
- To submit false, misleading, or fraudulent information.
- To misuse, copy, reproduce, or distribute website content without permission.
12. Intellectual Property
All content available on this website, including but not limited to logos, trademarks, product images, photographs, graphics, text, designs, videos, layouts, and other materials, is owned by or licensed to S19 Skin unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit any content from this website without prior written permission.
13. Third-Party Services and Links
Our website may use third-party services, payment providers, delivery partners, applications, or links to third-party websites.
We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites or services. Your use of third-party services may be subject to their respective terms and policies.
14. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend, modify, or discontinue any part of the website for maintenance, updates, technical reasons, or other circumstances without prior notice.
15. Limitation of Liability
To the extent permitted by applicable law, S19 Skin shall not be liable for any indirect, incidental, special, consequential, or other losses arising from your use of the website or purchase or use of our products, except where such liability cannot legally be excluded.
Nothing in these Terms of Service is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
16. Indemnification
You agree to indemnify and hold harmless S19 Skin, its representatives, employees, service providers, and affiliates from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms of Service, misuse of the website, or violation of applicable laws or third-party rights.
17. Privacy
Your use of our website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
18. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will become effective when the updated terms are published on this website.
Your continued use of the website after any changes are published constitutes your acceptance of the updated Terms of Service.
19. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the competent courts in India.
20. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
- Website: s19skin.com
- Phone: +91 70324 10019
- Email: care@s19skin.com
Last Updated: September 11, 2026