index
THE FIRST DROP 19 September 2026 Meet the collection
Bag0

Privacy policy

At S19 Skin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through s19skin.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

Information we may collect includes:

  • Full name
  • Mobile or telephone number
  • Email address
  • Billing address
  • Shipping or delivery address
  • Order and purchase details
  • Payment-related information
  • Customer support communications
  • Information you voluntarily provide to us

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website or source
  • General website usage information

This information helps us understand how visitors use our website and allows us to improve our services and website experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To arrange delivery of purchased products.
  • To process payments and related transactions.
  • To provide customer support.
  • To communicate with you regarding your orders.
  • To respond to your questions, requests, or complaints.
  • To improve our products, website, and services.
  • To personalize your shopping experience.
  • To prevent fraud, misuse, or unauthorized activity.
  • To comply with applicable legal and regulatory requirements.
  • To send promotional or marketing communications where permitted by law.

4. Order and Payment Information

When you place an order, we collect information necessary to process and fulfill the order, such as your name, contact details, billing information, shipping address, and order details.

Payments may be processed through third-party payment gateways or payment service providers. We may not directly store complete payment card details such as your full card number or CVV.

Payment information is handled by the applicable payment provider according to its own privacy policy and security practices.

5. Cash on Delivery Orders

If you select Cash on Delivery (COD), we may collect and use the information necessary to verify, process, and deliver your order.

A COD handling fee of ₹150 may apply to eligible COD orders.

6. Shipping and Delivery Partners

To fulfill your order, we may share necessary information such as your name, mobile number, shipping address, and order details with courier companies, logistics providers, and other service providers involved in delivering your order.

Such information is shared only to the extent reasonably necessary to provide the requested service.

7. Third-Party Service Providers

We may work with trusted third-party service providers to operate and improve our website and business.

These may include providers involved in:

  • Payment processing
  • Order fulfillment and delivery
  • Website hosting and technology services
  • Analytics and website performance
  • Customer support
  • Marketing and communications

These service providers may have access to information only to the extent necessary to perform services on our behalf and are expected to handle such information in accordance with applicable requirements.

8. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce platform and technology that enables us to sell our products and provide our services online.

Information collected through our store may be processed by Shopify in accordance with its applicable privacy practices and policies.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Cookies may also be used for analytics, advertising, and marketing purposes, where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

10. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about our products, offers, promotions, new launches, or other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

11. Customer Support Communications

If you contact us by email, phone, or other communication channels, we may retain the information you provide, including your contact details and the contents of your communication, in order to respond to your request and provide customer support.

12. Data Sharing and Disclosure

We do not sell your personal information as a standalone product.

We may disclose personal information when reasonably necessary to:

  • Process and deliver your orders.
  • Process payments.
  • Provide customer support.
  • Operate and maintain our website.
  • Prevent fraud or unauthorized activity.
  • Comply with legal obligations or lawful requests.
  • Protect our rights, property, customers, or business.

13. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

You may also have the right to withdraw consent for certain uses of your information or opt out of marketing communications.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

17. External Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with the revised "Last Updated" date.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Last Updated: September 11, 2026